/* JayS IA Suporte — complementos sobre o console.css do Console (mesma identidade) */
:root { --amb-claro: #FBF3E6; --verde-claro: #E8F5EE; --verm-claro: #FBECEB; }
.mono, .tnum { font-family: var(--mono); font-size: 13px; }
.nowrap { white-space: nowrap; }
.ell { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; max-width: 340px; display: inline-block; vertical-align: bottom; }
.hidden-sm { } @media (max-width: 640px) { .hidden-sm { display: none !important; } }
.btn { min-height: 40px; } .btn.sm { min-height: 32px; }
@media (max-width: 640px) { .btn { min-height: 44px; } }

/* ---------- etiquetas de situação (pílulas) ---------- */
.tag.novo { background: var(--gelo); color: var(--aco); }
.tag.em_atendimento { background: #E4EDFD; color: var(--sinal); }
.tag.aguardando_cliente, .tag.aguardando_terceiro, .tag.revisao, .tag.vence_hoje, .tag.programada, .tag.convite_pendente, .tag.identificado, .tag.monitorando { background: var(--amb-claro); color: var(--ambar); }
.tag.resolvido, .tag.fechado, .tag.publicado, .tag.aberta, .tag.confirmado, .tag.operando { background: var(--verde-claro); color: var(--verde); }
.tag.violado, .tag.vencida, .tag.desativado, .tag.bloqueado, .tag.investigando, .tag.fora, .tag.falha { background: var(--verm-claro); color: var(--vermelho); }
.tag.cancelado, .tag.arquivado, .tag.descartado { background: var(--gelo); color: var(--aco); }
.tag.instabilidade, .tag.manutencao, .tag.em_andamento { background: var(--amb-claro); color: var(--ambar); }
.tag.aberta { background: #E4EDFD; color: var(--sinal); }
.prio { display: inline-block; font: 600 11.5px/1 var(--texto); padding: 4px 7px; border-radius: 6px; background: var(--gelo); color: var(--aco); }
.prio.p1 { background: var(--vermelho); color: #fff; } .prio.p2 { background: var(--verm-claro); color: var(--vermelho); }
.prio.p3 { background: #E4EDFD; color: var(--sinal); } .prio.p4 { background: var(--gelo); color: var(--aco); }
.slab { display: inline-flex; align-items: center; gap: 6px; font-size: 12.5px; font-weight: 600; white-space: nowrap; }
.slab::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: currentColor; }
.slab.ok { color: var(--verde); } .slab.warn { color: var(--ambar); } .slab.bad { color: var(--vermelho); } .slab.pause { color: var(--aco); }
tr.risk-bad td:first-child { box-shadow: inset 3px 0 0 var(--vermelho); } tr.risk-warn td:first-child { box-shadow: inset 3px 0 0 var(--ambar); }
tr.risk-bad { background: #FFF8F7; }

/* ---------- portal do cliente ---------- */
body.cli { background: var(--nevoa); }
.ctop { background: var(--lastro); color: #fff; display: flex; align-items: center; gap: 14px; padding: 0 22px; min-height: 60px; position: sticky; top: 0; z-index: 20; flex-wrap: wrap; }
.cbrand { display: flex; align-items: center; gap: 10px; color: #fff; text-decoration: none; font: 600 15px var(--titulo); }
.cbrand img { height: 30px; } .cbrand span { color: var(--ia-neg); font-weight: 400; border-left: 1px solid rgba(255,255,255,.25); padding-left: 10px; }
.cnav { display: flex; gap: 2px; flex-wrap: wrap; }
.cnav a { color: #DCE6F5; text-decoration: none; padding: 8px 12px; border-radius: 8px; font-size: 14.5px; }
.cnav a:hover { background: rgba(255,255,255,.08); color: #fff; } .cnav a.on { background: rgba(255,255,255,.14); color: #fff; font-weight: 600; box-shadow: inset 0 -2px 0 var(--ciano); }
.ctop-link { color: #DCE6F5; text-decoration: none; font-size: 14px; }
.cpill { background: rgba(255,255,255,.12); color: #fff; border: 1px solid rgba(255,255,255,.2); border-radius: 999px; padding: 5px 12px; font-size: 13px; max-width: 240px; }
select.cpill option { color: var(--tinta); }
.bell { position: relative; background: none; border: 0; color: #fff; cursor: pointer; font-size: 18px; padding: 6px 8px; border-radius: 8px; }
.bell:hover { background: rgba(255,255,255,.08); }
.bell b { position: absolute; top: 0; right: 0; background: var(--vermelho); color: #fff; font: 600 10.5px/16px var(--texto); min-width: 16px; height: 16px; border-radius: 8px; padding: 0 4px; }
.side .bell { color: #DCE6F5; font-size: 15px; display: flex; gap: 8px; align-items: center; width: 100%; text-align: left; padding: 9px 12px; }
.side .bell b { position: static; }
.cmenu { display: none; background: none; border: 1px solid rgba(255,255,255,.3); color: #fff; border-radius: 8px; padding: 6px 10px; cursor: pointer; }
.cmain { max-width: 1180px; margin: 0 auto; padding: 26px 16px 60px; }
@media (max-width: 860px) {
  .cmenu { display: inline-block; } .cnav { display: none; width: 100%; flex-direction: column; padding-bottom: 10px; } .cnav.open { display: flex; }
  .ctop { padding: 8px 16px; } .cpill { max-width: 160px; }
}
.hero-help { background: radial-gradient(500px 200px at 90% 0, rgba(25,181,209,.35), transparent 70%), var(--grad); color: #fff; border-radius: 16px; padding: 28px; margin-bottom: 18px; }
.hero-help h1 { color: #fff; font-size: 28px; margin-bottom: 14px; }
.hero-help .hs { display: flex; gap: 10px; flex-wrap: wrap; }
.hero-help input { flex: 1 1 260px; border: 0; border-radius: 10px; padding: 13px 14px; font-size: 15px; min-width: 0; }
.hero-help .btn { background: #fff !important; color: var(--lastro) !important; box-shadow: none !important; }
.sugg { background: #fff; color: var(--tinta); border-radius: 12px; margin-top: 10px; padding: 6px; }
.sugg a { display: block; padding: 9px 12px; border-radius: 8px; text-decoration: none; color: var(--lastro); }
.sugg a:hover { background: var(--bruma); } .sugg small { display: block; color: var(--aco); }
.shortcuts { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 14px; }
.shortcuts a, .shortcuts button { color: #fff; border: 1px solid rgba(255,255,255,.35); background: rgba(255,255,255,.08); padding: 7px 12px; border-radius: 999px; font-size: 13px; text-decoration: none; cursor: pointer; }
.home-grid { display: grid; grid-template-columns: 2fr 1fr; gap: 18px; } .home-grid > * { min-width: 0; }
@media (max-width: 900px) { .home-grid { grid-template-columns: 1fr; } }
.status-dot { display: inline-flex; align-items: center; gap: 8px; font-weight: 600; }
.status-dot::before { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--verde); box-shadow: 0 0 0 4px var(--verde-claro); }
.status-dot.instabilidade::before, .status-dot.manutencao::before { background: var(--ambar); box-shadow: 0 0 0 4px var(--amb-claro); }
.status-dot.fora::before { background: var(--vermelho); box-shadow: 0 0 0 4px var(--verm-claro); }
.comp-list .list-line span:last-child { font-size: 13px; }

/* abrir chamado */
.catgrid { display: grid; grid-template-columns: repeat(auto-fill, minmax(170px, 1fr)); gap: 10px; margin-bottom: 16px; }
.catcard { border: 1px solid var(--fio); background: #fff; border-radius: 12px; padding: 14px; text-align: left; cursor: pointer; display: flex; flex-direction: column; gap: 8px; font: inherit; min-height: 92px; }
.catcard img { width: 26px; height: 26px; } .catcard b { color: var(--lastro); font-size: 14px; }
.catcard:hover { border-color: var(--sinal); } .catcard.on { border-color: var(--sinal); background: var(--bruma); box-shadow: 0 0 0 3px #D6E3FB; }
.steps-h { display: flex; gap: 6px; margin-bottom: 16px; } .steps-h i { flex: 1; height: 4px; border-radius: 2px; background: var(--fio); } .steps-h i.on { background: var(--sinal); }
.radios { display: grid; gap: 8px; margin-bottom: 14px; }
.radios label { border: 1px solid var(--fio); border-radius: 10px; padding: 10px 12px; display: flex; gap: 10px; align-items: center; cursor: pointer; background: #fff; }
.radios label:has(input:checked) { border-color: var(--sinal); background: var(--bruma); }
.radios input { accent-color: var(--sinal); }

/* editor simples */
.editor { border: 1px solid var(--fio); border-radius: var(--raio); background: #fff; }
.editor:focus-within { border-color: var(--sinal); box-shadow: 0 0 0 3px var(--bruma); }
.editor .tb { display: flex; gap: 2px; padding: 4px; border-bottom: 1px solid var(--gelo); flex-wrap: wrap; align-items: center; }
.editor .tb button { background: none; border: 0; border-radius: 6px; padding: 5px 9px; cursor: pointer; font-size: 13px; color: var(--aco); }
.editor .tb button:hover { background: var(--gelo); color: var(--tinta); }
.editor textarea { border: 0 !important; box-shadow: none !important; width: 100%; min-height: 130px; padding: 10px 12px; resize: vertical; outline: none; font: inherit; display: block; }
.editor.internal { background: var(--amb-claro); border-color: rgba(150,89,10,.35); } .editor.internal textarea { background: transparent; }
.files { display: flex; flex-wrap: wrap; gap: 6px; padding: 6px 8px; }
.files:empty { display: none; }
.chip { display: inline-flex; gap: 6px; align-items: center; background: var(--bruma); color: var(--lastro); border-radius: 999px; padding: 3px 10px; font-size: 12.5px; text-decoration: none; }
.chip button { background: none; border: 0; cursor: pointer; color: var(--aco); padding: 0; font-size: 14px; line-height: 1; }

/* linha do tempo do chamado */
.thread { display: flex; flex-direction: column; gap: 14px; }
.msg { border: 1px solid #E3E9F2; border-radius: 14px; background: #fff; padding: 14px 16px; }
.msg.staff { border-color: #C9DAFB; background: #F7FAFF; }
.msg.note { background: var(--amb-claro); border-color: rgba(150,89,10,.3); }
.msg .mh2 { display: flex; gap: 10px; align-items: center; font-size: 13px; color: var(--aco); margin-bottom: 6px; flex-wrap: wrap; }
.msg .mh2 b { color: var(--tinta); font-size: 14px; }
.msg .lbl { font-size: 11.5px; font-weight: 600; padding: 1px 8px; border-radius: 999px; background: #E4EDFD; color: var(--sinal); }
.msg.note .lbl { background: rgba(150,89,10,.12); color: var(--ambar); }
.msg .body { overflow-wrap: anywhere; } .msg .body p { margin: 0 0 8px; } .msg .body pre, .kb-article pre { background: #0F1B2D; color: #E6ECF4; padding: 10px 12px; border-radius: 8px; overflow-x: auto; font: 12.5px var(--mono); }
.msg .body code, .kb-article code { background: var(--gelo); padding: 1px 5px; border-radius: 4px; font: 12.5px var(--mono); }
.msg .body pre code { background: none; padding: 0; color: inherit; }
.msg .atts { display: flex; flex-wrap: wrap; gap: 8px; margin-top: 8px; }
.msg .atts img { max-width: 220px; max-height: 160px; border-radius: 8px; border: 1px solid var(--fio); display: block; }
.sysline { font-size: 12.5px; color: var(--aco); text-align: center; }
.tk-layout { display: grid; grid-template-columns: minmax(0, 1fr) 330px; gap: 18px; align-items: start; }
.tk-side .card { padding: 16px 18px; }
.tk-side dl { display: grid; grid-template-columns: 112px 1fr; gap: 8px 10px; margin: 0; font-size: 13.5px; align-items: center; }
.tk-side dt { color: var(--aco); } .tk-side dd { margin: 0; min-width: 0; } .tk-side dd select, .tk-side dd input { width: 100%; border: 1px solid var(--fio); border-radius: 8px; padding: 6px 8px; font-size: 13px; background: #fff; }
.timer { border-radius: 10px; padding: 10px 12px; background: var(--nevoa); margin-bottom: 8px; }
.timer small { color: var(--aco); display: block; font-size: 12px; } .timer b { font: 600 17px var(--titulo); }
.timer.ok b { color: var(--verde); } .timer.warn b { color: var(--ambar); } .timer.bad b { color: var(--vermelho); } .timer.done b { color: var(--aco); }
.timer .bar { margin-top: 6px; height: 6px; }
.tabs2 { display: flex; gap: 4px; margin-bottom: -1px; }
.tabs2 button { border: 1px solid var(--fio); border-bottom: 0; background: var(--nevoa); padding: 8px 14px; border-radius: 10px 10px 0 0; cursor: pointer; font-weight: 600; font-size: 13.5px; color: var(--aco); }
.tabs2 button.on { background: #fff; color: var(--lastro); } .tabs2 button.note.on { background: var(--amb-claro); color: var(--ambar); }
.collision { background: var(--amb-claro); color: var(--ambar); border-radius: 10px; padding: 8px 12px; font-size: 13.5px; margin-bottom: 10px; font-weight: 600; }
@media (max-width: 1100px) { .tk-layout { grid-template-columns: 1fr; } }
.csat { display: flex; gap: 10px; flex-wrap: wrap; }
.csat button { font-size: 30px; background: #fff; border: 1px solid var(--fio); border-radius: 12px; padding: 8px 14px; cursor: pointer; }
.csat button:hover, .csat button.on { border-color: var(--sinal); background: var(--bruma); }
.kb-article { max-width: 860px; } .kb-article h2 { margin: 18px 0 8px; } .kb-article h3 { margin: 14px 0 6px; }
.kb-article img { max-width: 100%; }
.kvs { display: grid; grid-template-columns: 160px 1fr; gap: 6px 14px; font-size: 14px; margin: 0; } .kvs dt { color: var(--aco); } .kvs dd { margin: 0; }
@media (max-width: 640px) { .kvs { grid-template-columns: 1fr; } .kvs dt { margin-top: 6px; } }
.doclinks { display: flex; gap: 6px; flex-wrap: wrap; }
.doclinks a, .doclinks button { font-size: 12.5px; }
.copybox { display: flex; gap: 8px; align-items: center; }
.copybox code { flex: 1; min-width: 0; overflow-wrap: anywhere; }

/* ---------- painéis: gráficos extras ---------- */
.dash-row.rx { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.dash-row.r2e { grid-template-columns: repeat(2, minmax(0, 1fr)); }
@media (max-width: 1250px) { .dash-row.rx { grid-template-columns: 1fr 1fr; } }
@media (max-width: 860px) { .dash-row.rx, .dash-row.r2e { grid-template-columns: 1fr; } }
.dash-filters { background: #fff; border: 1px solid #E3E9F2; border-radius: 14px; padding: 10px 12px; box-shadow: var(--sombra2); margin-bottom: 18px; }
.dash-filters label { font-size: 12.5px; color: var(--aco); display: inline-flex; gap: 6px; align-items: center; }
.dash-filters input[type=date] { border: 1px solid #DCE4F0; border-radius: 10px; padding: 7px 8px; font-size: 13px; }
.dash-filters select.on { border-color: var(--sinal); background: var(--bruma); color: var(--lastro); font-weight: 600; }
.heat { display: grid; grid-template-columns: 34px repeat(24, minmax(0, 1fr)); gap: 2px; font-size: 10.5px; color: var(--aco); }
.heat i { aspect-ratio: 1; border-radius: 3px; background: #EDF2F9; display: block; }
.heat span { display: flex; align-items: center; } .heat .hx { text-align: center; justify-content: center; }
.hb.click { cursor: pointer; } .hb.click:hover span { color: var(--sinal); }
.vbars { display: flex; align-items: flex-end; gap: 10px; height: 190px; padding-top: 18px; }
.vb { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 4px; height: 100%; justify-content: flex-end; min-width: 0; }
.vb i { width: 100%; max-width: 56px; border-radius: 8px 8px 3px 3px; background: linear-gradient(180deg, #8DB4FF, #1F5FD6); display: block; min-height: 2px; }
.vb small { color: var(--aco); font-size: 11.5px; text-align: center; white-space: nowrap; } .vb b { font-size: 12.5px; color: var(--lastro); }
.vb.warn i { background: linear-gradient(180deg, #F0C47A, #96590A); } .vb.bad i { background: linear-gradient(180deg, #F2A49F, #C2362F); } .vb.ok i { background: linear-gradient(180deg, #7FD6A8, #17804F); }
.slagrid { display: grid; gap: 12px; } .slarow { display: grid; grid-template-columns: 34px 1fr 52px; gap: 10px; align-items: center; font-size: 13px; }
.slarow .bar { height: 10px; border-radius: 999px; } .slarow .bar i { border-radius: 999px; }
.mini-kpis { grid-template-columns: repeat(auto-fit, minmax(140px, 1fr)); }
.k-click { cursor: pointer; }
.empty-chart { color: var(--aco); font-size: 13px; text-align: center; padding: 40px 0; }

/* kanban de chamados */
.kanban { grid-template-columns: repeat(5, minmax(230px, 1fr)); }
.kcol.over { outline: 2px dashed var(--sinal); outline-offset: -4px; }
.kcard .kt { font-weight: 600; color: var(--tinta); font-size: 13.5px; margin: 6px 0 4px; display: block; text-decoration: none; }
.kcard small { color: var(--aco); font-size: 12px; }

/* relatórios */
.rep2 { display: grid; grid-template-columns: 230px minmax(0, 1fr); gap: 18px; align-items: start; }
.rep2 .rep-list { position: sticky; top: 16px; display: flex; flex-direction: column; gap: 4px; }
.rep2 .rep-list button { text-align: left; background: #fff; border: 1px solid #E3E9F2; border-radius: 10px; padding: 10px 12px; cursor: pointer; font-size: 14px; color: var(--tinta); }
.rep2 .rep-list button.on { background: var(--grad); color: #fff; border-color: transparent; }
@media (max-width: 900px) { .rep2 { grid-template-columns: 1fr; } .rep2 .rep-list { position: static; flex-direction: row; flex-wrap: wrap; } }
.notifs a { display: block; padding: 10px 0; border-top: 1px solid var(--gelo); text-decoration: none; color: var(--tinta); font-size: 14px; }
.notifs a.unread { font-weight: 600; } .notifs a small { display: block; color: var(--aco); font-weight: 400; }
.codes { display: grid; grid-template-columns: repeat(2, 1fr); gap: 6px; font: 14px var(--mono); background: var(--bruma); padding: 12px; border-radius: 8px; }
.login-hero h1 { font-size: 40px; }
@media (max-width: 860px) { .login { grid-template-columns: 1fr; } .login-hero { display: none; } }
.w100 { width: 100%; }
.mt8 { margin-top: 8px; } .mt16 { margin-top: 16px; } .mb0 { margin-bottom: 0; }
.pill-n { background: var(--bruma); color: var(--lastro); border-radius: 999px; font-size: 11.5px; font-weight: 600; padding: 1px 8px; margin-left: 6px; }
.nav a .pill-n { background: rgba(255,255,255,.16); color: #fff; margin-left: auto; }
.views { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 12px; }
.views button { border: 1px solid #DCE4F0; background: #fff; border-radius: 999px; padding: 6px 12px; cursor: pointer; font-size: 13px; color: var(--tinta); }
.views button.on { background: var(--grad); color: #fff; border-color: transparent; }
.views button b { margin-left: 4px; }
.new-banner { position: sticky; top: 8px; z-index: 5; text-align: center; margin-bottom: 10px; }
.new-banner button { background: var(--lastro); color: #fff; border: 0; border-radius: 999px; padding: 8px 16px; cursor: pointer; font-weight: 600; box-shadow: 0 8px 20px rgba(12,42,82,.3); }
.diff { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; } .diff pre { white-space: pre-wrap; background: var(--nevoa); border: 1px solid var(--fio); border-radius: 8px; padding: 10px; font: 12.5px var(--mono); max-height: 400px; overflow: auto; }